Return and refund policy

Return window

Buyers can send a return request within 15 days of receiving the item and before confirming receipt, unless stated otherwise. This standard window applies to all products listed on Amaze.

Reasons for a return

• The item arrived incomplete
• The item is not what was ordered, for example the wrong size, colour or product
• The item is in poor condition or damaged
• The item does not work properly
• Change of mind (under the conditions below)
• The item is counterfeit
• The item differs greatly from its description
• An empty box or a suspicious item was received

Items that cannot be returned

Some items may not be returnable because of health, safety, personal-use, legal or other factors. In some cases, such as receiving the wrong item, the buyer may be refunded without returning the item.

Condition of returned items

• Return in the original condition: tags, labels, seals and serial numbers must not be removed or altered
• Return in the original packaging with all accessories and supplied equipment
• The item must be unworn, unwashed, unmodified and unused
• Items sent as a set must be returned as a complete set, including free gifts and documents
• The item must be in good condition, undamaged and resalable

Change-of-mind returns

• The packaging must be unopened and the seal intact, including protective sheets and the product box
• Items that need installation and have been installed cannot be returned for change of mind
• Fashion items (clothing, shoes, watches, jewellery, bags) may be unpacked but must be returned in the original packaging with the original tags, unworn, unwashed, unmodified and unused

Returning the item

• Amaze provides free return shipping for buyers who start the return request, unless stated otherwise
• Attach a parcel label with the order number; carriers may refuse parcels without a label or with poor packing
• For an incomplete or incorrect return the buyer may bear the return costs and may not be refunded for them
• Amaze may charge the seller for return costs when the return is the seller’s fault

Refunds

Amaze starts the refund after Amaze or the seller has received the returned item and checked its quality. Refunds normally go to the original payment method; in some cases another method, such as a bank transfer, is used. The channel and timing are in the table below and depend on the payment provider.

Refund amount

• The refund equals the amount actually paid; shipping may be pro-rated for a partial refund
• Vouchers, discounts and promotions cannot be refunded as cash or returned to your account

Disputes and changes

In a dispute between buyer and seller Amaze reviews the documents and evidence from all parties, and its decision is final. Amaze may change these terms without prior notice.