Shipping policy
This policy covers “Amaze Mall” delivery. The “instant delivery” service of 7-Eleven and Lotus’s has its own terms, shown in the Amaze app.
Delivery time
Delivery takes 2-6 days after the order is confirmed.
Shipping fees
If you buy from several shops, the system creates one order per shop and the shipping fee is the sum of the fees of all orders. Example: an item from shop 1 with a 27 baht fee and an item from shop 2 with a 50 baht fee give a total shipping fee of 77 baht.
Amaze deducts a shipping discount automatically at the checkout. When the discount covers the whole fee, the net shipping fee the buyer pays is 0 baht (free shipping). The buyer sees the fee and the discount before confirming the order, and the total shown at the checkout is the amount to pay.
Split parcels
A shop may split an order into several parcels because a parcel is too large or heavy for the carrier, or because the items are stored in different warehouses.
Tracking
Check the delivery status and tracking numbers (several, if the order was split) on the “Order details” page in the Amaze app.
Contact us
For delivery problems contact customer service on 02-018-7399 every day 08:00-22:00 or email support@amaze.shop.